Infinity Incorporated aims to provide promotional merchandise services to our clients, meeting their deadlines, staying within their budget and observing any extra requirements.

The Organisation operates a Quality Management System that has gained BS EN ISO 9001: 2010 Certification, including aspects specific to the promotional merchandise industry.

Our key value is the people, and we therefore pay close attention to developing our corporate culture and make sure that the qualifications of our team members match the tasks.

The management is committed to:

The key quality management activities are:

• Anticipating the needs of clients
• Continuous enhancement of products and services
• Broadening the range of products and services according to clients' needs
• Enhancing the efficiency of the quality management system

The company's quality management aims are:

• Maximum client satisfaction due to every employee observing the quality management requirements
• The compliance of products and processes to all established quality requirements
• Continuous improvement of the work quality by each team member
• Ongoing improvement of the company's position in business due to the enhancement of quality
• The following tasks contribute to the achievement of these goals:

Customer service:

• Establishing a system of market requirements monitoring.
• Establishing a system of client satisfaction monitoring.
• Improving the delivery system

Software development and quality assurance:

• Enhancing the project monitoring system.
• Improving the quality assurance efficiency throughout the project life cycle, and preventing deviations from the quality standards.
• Orientation towards best practices based on the Capability Maturity Model
• Timely equipment maintenance and material resource replenishment

HR service:

• Communicating the quality management principles to all members of staff

The company management shall:

• Create the organisational and structural conditions required for the functioning of the quality management system, allocate all relevant resources for this purpose and make efficient use of them
• Make the quality management system efficient and compliant with the accepted standards
• Control the effectiveness of quality management decisions and measures on an ongoing basis
• Regularly analyse the quality management system for efficiency and compliance with the interests of clients
• Making quality issues our top priorities

The company's management and staff shall comply with the following principles:

• Customer-oriented approach
• Leadership of management
• Personnel involvement
• Process approach
• System approach to management
• Ongoing enhancement
• Decision-making based on facts
• Preventing deviations from the quality standards on all stages of the product life cycle
• Proficiency at every workplace

The quality management policy is the basis for functioning and continuous improvement of the quality management system according to the international standards ISO 9000.

Infinity Incorporated's management is primarily responsible for accomplishing the above-listed tasks, though the cooperation of each employee will be required for successful implementation of the quality management policy.

Darren Cohen
Managing Director

Date: 7th November 2010